Illustrative · Kestrel Pathways is a constructed operator, not a real provider. Its shape, scale and contract mix are drawn from how the UK employability sector actually works, and every figure is indicative unless it carries a source.
Kestrel Pathways · Office
Team leader
Six to ten advisers, their performance, their caseload quality and their wellbeing, which are frequently in tension.
Chapter 1 · Office
What they actually do
- Answers for
- Six to ten advisers, their performance, their caseload quality and their wellbeing, which are frequently in tension.
- Can actually move
- Allocation. Who gets which referrals, which is the most consequential unexamined decision in the whole operation.
- Sees the cost of
- Enough to know when an adviser is protecting somebody from the system, and enough to know when that will cost the site its target.
Every role, side by side
The full hierarchy, and where accountability and control come apart.
Back to people and hierarchy